Frequently Asked Questions

School Uniform Orders

 

Q: Why should I order uniforms through your shop instead of a big box store?

A: We’re a family-run small business serving our local community. While we may not match big box store prices, we offer something they don’t: professional embroidery of your school logo. If you bring in your own plain shirts, we can add your school’s logo for $10 per shirt. Parents appreciate the personal service, convenience, and quality that comes with supporting a local shop.

 

Q: How do I place an order for uniforms?

A: You can order directly through our Shopify website for all listed products. If you need an item not shown online, please visit our store to purchase in person.

Q: What forms of payment do you accept?

A: We accept all major credit cards and online payment methods available on our website. We do not currently accept school partnership billing. All payments are required up front at the time of purchase.

 

Q: Can I get a plain polo without the logo?

A: No — all polos available on our website come with the official school logo.

 

Q: What is your return or refund policy?

A: We do not offer refunds on uniform orders. Exchanges are allowed for sizing issues only. Please get in touch with us within 7 days of receiving your order to arrange an exchange.

 

Q: How long will it take to receive my order?

A: If the item is in stock, orders are usually ready within 2 business days. If the item is out of stock and needs to be ordered, it typically takes about 1 week.

Pickup: Most of our customers live within 5 miles of our store and choose local pickup for the fastest option. You can also send an Uber, Lyft, or delivery service to pick up your order once it’s ready.
Shipping: Standard shipping usually takes 3–5 business days after your order is processed.

 

Q: Do you allow returns on custom orders?

A: No — all custom logo items are non-refundable and cannot be returned.